Monday, December 24, 2012
A new robo-call scam offers unbelievable prizes for personal information
I got three garbled robo-call messages on my landline (Comcast
digital voice) message box this weekend, purporting to come from “Green Dot
Money Pack” and claiming that my mother (deceased) had won a $10 million prize
and a black Mercedes sedan. Now, I don’t buy lottery tickets or enter
sweepstakes, and neither did my mother when she was alive (until the end of
2010). So I know this has to be a scam.
I got three such messages, each taking about ten minutes to
play, repeating the same contents, asking to press a button to verify a time I
would be home (that sounds suspicious, doesn’t it).
I haven’t noticed this scam online in a phishing email. Maybe
it’s in my spam folder.
Presumably, the caller wanted “Mother” to call back and give
personal (and bank account) information to
process the “prize”.
For what it’s worth, the message even listed a call back
number of 866-963-6205.
Wednesday, December 05, 2012
Identity theft of children made all to easy by the way Social Security numbers are used
Michelle Singletary has an important column Wednesday
December 5, 2012 on p A18 of The Washington Post, “Identity theft’s youngest
victims”, link here.
A survey found that children 6 to 11 are the most susceptible,
and that 27% knew the perpetrator.
It’s surprising that an “Argo” fake identity can be created
with a Social Security number and a different birth date. Why don’t financial database systems require
a 1:1 unique functional relationship? (One could think of an entire birthdate
as a check digit on a social security number.)
The problem is more prevalent in low income families.
People sometimes don't find out their identities were copied until they are young adults and apply for credit or apartments.
It’s easy to guess a social security number, because it isn’t
random. You hometown (on Facebook) is a
starting point.
Originally, Social Security numbers weren’t meant to be used
as an identifying key. They were just
account numbers.
Friday, November 23, 2012
Don't sign up for airline discount credit cards unless you're going to fly soon
Well, I got rooked by US Airways and Barclays for $111. It’s another case of throwing away money in
the hustle and bustle of an estate settlement.
It’s not that much money, but it’s the principle of the thing. This is unethical, deceptive behavior by the
airline and the bank.
Just before landing in Los Angeles last May on a
cross-country USAirways flight, I foolishly signed up for a credit card (VISA)
that was supposed to give you one round trip for, I think, $199 on US
Airways. The only trouble was, I didn’t
know how long it would be until I flew again.
I didn’t even see a bill in the mail for the card’s $89 annual “fee”. I got a call from one of Baclays’s collectors in August and “settled”
it for a total of the $111 (the “penalty” for being a couple days late was $22;
it could be worse).
Today, I got a notice that the account had been closed for
lack of use. I’ve only had the card five
months.
Is this a security procedure, or just a racket?
Tuesday, November 13, 2012
FTC has FAQ page on dealing with debt collectors, and the FDCPA
I thought I would share a Federal Trade Commission FAQ page
on debt collection practices and the rights of consumers (according to the Fair Dent Collection Practices Act, or FDCPA), link here.
The list of questions is long. But some of the answers are surprising and
important.
Yes, sometimes, a debt collection company can sue consumers,
and get a court judgment resulting in wage garnishment. That is generally the case(only) when the debt collection company has actually
bought the debt (which is a boutique business model in the debt collection
industry). Most federal benefits are
exempt from garnishment, and that includes Social Security and veterans
benefits. I don’t see mention of IRS
refunds in the exemption list.
A debt collector must stop contacting you if you send a
letter disputing the bill (as with an identity theft situation), but can resume
if the collector can produce evidence of the bill.
If you have multiple debts, you can direct how payments are
applied among debts.
Debt collectors will normally apply a convenience fee on
payment by phone, and companies tend to discourage collections employees from
waiving it.
The video below shows how collectors are trained about legal (FDCPA) violations:
Wednesday, October 24, 2012
Barnes and Noble payment terminals hacked
Barnes and Noble is reporting the detection of tampering
with the keypads used for debit card transactions in at least 63 stores, with
press release here.
Persons who used
debit cards with PINs on these keypads might be in danger of theft from
associated checking accounts, and should contact their own banks.
Ars Technica has a story on the incident by Dan Goodin here.
In theory, these
sorts of problems could happen in any retail establishment. However, I have had no problems myself with
7-11’s, Rite-AIDSs, CVS, or local supermarkets.
Consumers should always look at their bank accounts online
frequently.
Sunday, October 21, 2012
Beware of debt settlement offers
Here’s a cautionary article by Michelle Singletary (“The
Color of Money”) in section G of the Washington Post, Oct. 21, “Debt settlement
is rarely a done deal”, link here.
A person with heavy debt might sign a contract with a debt
counseling service, which reduces the total debt by a percent for a fee. But if the person falls behind on the
reworked payment schedule to the debt consolidation company, the effect of the
service is eliminated, and all the original debt comes back and is still owed.
During my “post layoff” period, I was approached to do “debt
counseling” work with unsolicited calls and emails.
Thursday, October 18, 2012
Destroying data on old electronics
Here’s a video from MSN about how to wipe old electronics
clean before discarding.
Most smart phones have an easy button to press. For Windows PC, there is a CD with a utility
called Dban, and for the Mac there is a utility that comes with the boot disc;
you reboot with the disc in the drive and follow some instructions.
The link is here.
What about physical destruction of the unit or exposure to
heat or to magnetic fields? Could a strong magnet wipe out a smart phone? None of this would work with data stored on
CD drives (and backup on optical devices could be a good strategy to protect
against an enemy EMP strike some day – something that has of yet never happened
in the U.S. or the West).
Perhaps another concern is personal data on equipment after
a burglary, unless it is detected immediately.
Two-step verification might not even protect actual hardware that is
stolen. It’s perhaps a good idea to
change passwords before leaving a residence or small business alone for long periods
of time. This could be a particularly sensitive matter for businesses that store consumer information on site.
It still boggles the mind, that businesses can give loans to
fictitious dopplegangers of real people without contacting them at real
addresses. Some banks insist of mail
verification of any changes (for example, my ING retirement plan insists on
verification by last known address).
In 2000, I found out that I had a questionable “debt” where
notices had been sent to an address I had not lived at since 1979.
Monday, October 01, 2012
Civilian contractor posts social security numbers of Armed Forces members
The Washington Times, in a story by Rowan Scarbporough,
reported Friday (Sept. 28) that a civilian contractor had posted, on a public
website, the Social Security numbers of at least 31 current or former US Armed
Forces members, “war heroes”, in the profiles of over 500 such persons.
The link for the story is here.
There isn’t much question that such activity would have been
a gross violation of the confidentiality provisions of his job. But the ease with which this was done is
alarming to some.
Friday, September 21, 2012
Private parking garage in Washington DC issues tickets; when unpaid they go on credit report as debts
A parking management company in the Washington DC area,
Colonial Parking, is reported to be giving out parking tickets on the street in
some areas (the Rhode Island ave. or Bloomingdale neighborhood) of Washington
DC, on public streets that it somehow controls.
Failure to pay can lead to a debt that gets put on the person’s credit
report and could wind up in collections.
The company has a way to get personal information from the DMV.
ABC affiliate WJLA-7 has the story here.
Thursday, September 20, 2012
Debt collectors sometimes do mention the possibility of prosecution -- legally
On Sunday, September 16, an article by Jessica
Silva-Greenberg in the New York Times reported on a trend among debt collection
companies to include a seal and signature from a local prosecutor’s (or
district attorney’s) office. The practice occurs when collecting bad checks,
where an additional “financial accountability education” fee is added to the
debt.
Prosecutors in some states allow the practice (which occurs even before prosecutors or police determine that a crime has occurred) because prosecutors' office get some of the "financial education fee" money. (I don't think this is allowed in Virginia, which is stricter on prosecutor procedures than most other states.)
The link for the story is here.
Normally, it’s illegal for debt collection companies to
mention threats of prosecution or even lawsuits to consumers (although
companies that have “bought debt” can sue consuners).
Sunday, September 09, 2012
Debt collections particularly aggressive against student loan defaults; purchasers of debt automate the lawsuit process
The front page of the New York Times on Sunday, in an
article by Andrew Martin, “Debt collectors cashing in on student loan roundup:
Those in default find it difficult to hide”, September 9, 2012, link (website url) here.
The government has many means of direct collection, such as
IRS refund seizure, social security benefit or wage garnishment, not so easily
used for ordinary credit card debts.
And some debt collection companies specialize in student
loan problems.
And some consumers are not told of forbearance options like “income-based
repayment” which bases payments on discretionary income (at 15%), which could
be difficult to assess.
A previous article in the NYT by Martin, July 12, had
reported on the mechanics of automated debt collection lawsuits filed by
companies that buy debts. Ordinarily, it
is not lawful, under the FDPCA, for a collector to tell a debtor he or she will
be sued; but suits are legal when debts have been purchased, and there is
plenty of software around to automate the generation of the legal paperwork and
summonses to file the lawsuits. There is
criticism that they are often based on inaccurate information.
Back in the early 1990s, after the first Savings and Loan crisis (before the subprime crisis of a few years ago), it was common for aggressive litigation tactics (including "letter lawsuits") to be used against borrowers with deficiency judgments, even in the cases of assumed mortgages (see James Widener, "A Homeowner's Guide to Foreclosure", Dearborn Financial Press, 1992).
Saturday, September 01, 2012
Not all banks check logons from different computers
Here’s a little note from “my own experience”.
When I try to log on to my Bank of America account from a
different laptop (in my case, a netbook), I get asked a security question
before being allowed to log on to a different computer. Bank of America has also long used a security
icon to show that the visitor is at a true Bank site, not a fake from a
phishing attack.
In my own experience, I did not experience that with Wells
Fargo or with UBS.
With Wells Fargo, the MacIntosh (with Safari) converts the
protocol to https automatically. But in Windows 7, Internet Explorer fails to
load the page if you key in “http”. You
have to know to key in https.
Tuesday, August 28, 2012
USPS provides guidance on NCOA
The United States Postal Service now hands out a card
explaining how to use NCOA (National Change of Address) online. The instructions include the use of a credit
card to verity identity, and the receipt of a confirmatory email (much like a
password reset email with link).
That’s good as far as it goes; what I have proposed before (Sept. 25, 2006)
was the idea that every financial product or loan application be checked
against an off-line database, which could be NCOA on a mainframe, in order to
verity that the consumer will actually receive billing notices and know that an
account was taken out.
I already missed a legitimate account (if cheesy) from an
airline recently; the first bill never arrived.
I paid if off; soon I’ll check my credit score to assess the “damage”.
Friday, August 10, 2012
Airline Master Card surprises me with annual fee, past due bill when I never activated card, never got bill; it's legal, not phishing; but it's deceptive!
I was not too pleased with how US Airways behaved. Yes, I applied for their Master Card on a
trip to Los Angeles in May, and I did get the card a few weeks ago. I hadn’t activated it yet, just hadn’t
bothered.
I got a bizarre automated cell phone call from US Air,
twice, which seemed to die when I try to enter the prompts. So I activated the card and called the 866
number which turned out to be Barclays. (You should not pay a bill when called unless
you can verify it is valid; you should call the 800 number on your card
yourself. Obviously, this sort of
situation would lend itself to phishing, too.) Yes, I owed $89 for the annual
fee and a $22 past due penalty (which is low by industry standards; $39 is
typical now), for a card I hadn’t even activated yet. I suppose my FICO score has already taken a
hit, so I had no choice but to pay the $111 by phone.
Now I’ll have to do my credit report in about a week, after
there has been time for the payment to be reported to the three reporting
companies (and to Fair Isaacs). Will my
score come back when the payment shows
up?
I did not even receive a bill my mail or email. They just simply applied the charge.
And I’ve never heard of an annual fee until you’ve had the
card for a while. Maybe airline cards
are different.
This seems like a racket.
But at least a phone call tipped me off to the fact that there could be a problem. Otherwise, it might have gone unnoticed and wound up in collections.
But at least a phone call tipped me off to the fact that there could be a problem. Otherwise, it might have gone unnoticed and wound up in collections.
Wednesday, August 08, 2012
DC turns unpaid parking tickets over to debt collectors
The District of Columbia is turning over unpaid parking
tickets to debt collectors, and this can cause FICO or Vantage credit scores of
violators to drop suddenly, by over 100 points.
Other jurisdictions are very likely going to do the same,
especially for out-of-town tickets from distant states. They could do the same thing with red light
and speeding photo tickets.
It does seem that scores will go back up if violators settle
the tickets in full. It’s not clear,
however, what happens if they settle through the debt collection agency, which
takes a substantial cut.
WJLA (ABC affiliate) has the story here
Wednesday, August 01, 2012
Medical debt collector in MN tried to interfere with emergency care
A medical debt collection company, Accretive Health, has
agreed to pay a civil fine to the Minnesota state attorney general’s office and
has been barred from contracting with hospitals in Minnesota for two years.
The company is said to have hindered operation of a federal law that requires provision of emergency care to uninsured patients who cannot pay.
The company was accused of placing debt collectors near
hospital emergency rooms and trying to pressure patients to pay before
receiving treatment.
Kaiser has a news story on the litigation here.
It is common for debt collection companies to have separate
departments for medical collections. A
debt collector that I worked for in 2003 had such an operation.
Sunday, July 15, 2012
Some financial companies require contact with postal addresses now
I’ve noticed a practice by some insurance companies and
banks that does fit in to my proposal for preventing identity theft. That is,
simply sending a password by mail to a previously known home address, which
could have been confirmed by NCOA. This
practice may include requiring additional signatures from items mailed to a
known home address. The technique is common when there are multiple stakeholders on an account or when these could have changed (estates and trusts).
It’s effective for services where customer access is
probably infrequent and where payment is probably only occasional (once a month
or even once a year, as with premiums).
Friday, July 06, 2012
Wells Fargo offers identity theft protection, credit score monitoring, for a fee
I see when I log on to Wells Fargo that it now offers (to
its account holders) identity theft protection for $12.99 a month, and adds
credit score monitoring and simulation services for an extra $3, or a total of
$15.99 a month.
My reaction is, why should we pay a bank to “protect us”
when it should do its job anyway.
Here is the basic link.
Property insurance companies typically offer it as a rider
or endorsement.
It’s harder to steal the identity of someone with an unusual
name like mine and some public prominence than many people.
Thursday, June 14, 2012
To reiterate: use NCOA to prevent "duplicate people" from being created without the "original's" knowledge
Recent media reports have focused on identity theft of
minors, with perhaps 10% of all people under 18 affected at some point.
Criminals get social security numbers from a variety of
sources (including medical, despite HIPAA) and create fraudulent accounts,
which then show up on the people’s credit reports without their knowledge until
checked.
Again, I still think there is a solution: associate with each financial obligation for
an individual an address (it could be a street address, mail box, even
Internet) confirmed by a third party government system such as USPS’s
NCOA. Then there is no way an account
can be created in someone’s name without the person (or parents) being notified
through that address.
This idea would, however, give the federal government a
little more information, and some privacy advocates on the libertarian side
will object.
Again, see Sept. 25, 2006 on this blog.
Friday, June 01, 2012
NYT wants Congress to ban employment credit history checks for most jobs
On May 31, the New York Times weighed in on the practice by
many employers of doing pre-employment credit checks, and denying jobs,
sometimes on the basis of information on the wrong person, as with identity
theft or reporting errors. The editorial
link is here.
The Times maintains that the practice creates as “credit
history underclass” that feeds on itself, and that in most cases there is no
job-related justification.
The NYT wants Congress to follow seven states in taking up
the issue.
When I worked for a credit reporting company (Chilton, in Dallas) in the 1980s, the employer did a credit history check in 1987 during merger controversies and eventual downsizing.
In those days, it was common for employers to regard associates as having "absolute responsibility" for their own credit histories and reported worthiness.
In those days, it was common for employers to regard associates as having "absolute responsibility" for their own credit histories and reported worthiness.
What about using “online reputation” checks? They would be even less reliable.
Monday, May 28, 2012
Fraudulent "early" tax refunds rampant in South Florida
Lizette Alvarez has a story in the New York Times about
rampant IRS refund fraud by stolen identities, particularly in South Florida,
link (website url) here.
The
refunds are often deposited to prepaid debit cards popular with people who don’t
have bank accounts (the unbanked).
The story indicates the scale of the problem, overwhelming
the ability of the IRS to prevent it with any reasonable procedures. Usually the fraudulent returns are filed
before the real ones, and real filers find out they have been spoofed when they
try to file.
Police often find identity theft paraphernalia at routine
traffic stops.
Monday, May 07, 2012
Ohio newspaper documents comingling of credit histories, seemingly impossible for consumers to get fixed
The Columbus Dispatch has a disturbing story on the
consequences for consumers of credit reporting agencies mixing people up with
the same or similar names, where one of the people has bad credit and the
others have good credit. The story by Mike Wagner and Jill Riepenhoff, “Credit
Scars: Mixed and Marred: When credit reporting agencies blend your files with
others’, the financial damage can be devastating”, link here was carried Sunday night by the AP.
The story provides a new wrinkle. When creditors pull
reports, the need only to give minimal information (like SSN) which has often
been incorrectly comingled. When consumers pull their own reports (from free
legally mandated services or even monitoring they pay for) they have to provide
more information, which causes the incorrect information not to be pulled in
before it is sent to them. So they can never get a problem resolved.
The problems documented in Ohio (from my mother's side of my family, a "second home state") have been persistent, with
many consumers unable to get problems fixed at all. One suicide has resulted,
and massive litigation seems to be beginning.
I worked for the credit reporting industry, Chilton (now
Experian) from 1981-1988 in Dallas. I
never heard about problems on this scale.
I also worked as a debt collector briefly in 2003, and often heard
consumers deny debts claimed of them.
Wednesday, April 25, 2012
Woman turns tables on debt collection company with grossly illegal tactics, wins $10 million judgment, tries to collect
A woman in West Virginia sued and won a $10 million judgment
against a debt collection company named R.F.A., for trying to collect a mortgage-related
debt she did not know, and actually even trying to impersonate a sheriff’s office. Now she will try to collect the judgment and
get the company shut down.
Elisabeth Leamy has the detailed story for ABC here, and it aired Wednesday April 25, ironically
after ABC’s “Revenge”.
The company that I worked for in 2003 was RMA (not RFA), no
connection.
Sunday, April 01, 2012
Major security breach with payment processor; minors targeted by ID theft rings
Brian Krebs, computer security blogger and journalist,
reports on the major security breach at Global Payments in early March, 2012,
affecting up to 10 million Master Card and Visa numbers, link here.
Smaller businesses these days (compared to the 90s) are much
more likely to outsource their own credit card processing (like to Amazon) and
not take on the risk of being responsible for consumer information. But most of the breaches these days seem to happen at big companies.
In the meantime, there are also major media reports of identity
theft of social security numbers of minors.
Social Security has adopted new randomization algorithms to try to
defeat this trend.
In fact, Equifax now offers a family notification service
for about $30 a month, for two adults and up to four kids. It sounds like paying protection money. But here is a story about it on Smart Money
on CNN, link. There’s one case of a college student in
Indiana who, when getting apartment, found pages of defaulted credit cards in
her name since she was eleven years old.
Friday, March 23, 2012
Credit reporting companies "upselling" to identity theft victims
Bob Sullivan has an article on MSNBC on the practice of “upselling” to identity theft victims by credit reporting companies, when they should be focused solely on fixing errors. The link is here.
The practice vaguely reminds me of the STD website, where the owner tries to tell people falsely listed that they can buy an online reputation repair service. That was on the Anderson Cooper show recently and it sounds like extortion.
Companies are hiring an paying commissions to low wage people to go out and sell other services in cookie-cutter fashion that consumers don’t need. You could say that this is a symptom of weak social capital.
Tuesday, March 06, 2012
Consumer Reports slams credit industry behavior on inexact credit scores sold to consumers
Kathleen Pender has a valuable article in the March/April 2011 Consumer Reports, p. 29, “Credit Sore Outrage: why the ultimate numbers game is out of control”, link here (requires online paywall; the print version is easily found at CVS stores).
The article talks about a “Fake-O-Fico” score. The scores that credit reporting sites sell you are not guaranteed to be the same as what lenders see. The companies say the score you see is within 15-20 points.
There seems to be no way to know in advance exactly what lenders (or employers) will see.
Vantage and Fair Isaccs (FICO) scores have different schedules.
Also, be wary that credit reporting companies (especially Experian) will sell you scores based on your report with them, and it may not match exactly a combined score.
Saturday, February 18, 2012
Debt collecting companies will be regulated in a manner similar to credit reporting companies
The “new” Consumer Financial Protection Bureau (CFPB) will issue rules that propose that debt collection companies be regulated with accountabilities similar to those of credit reporting companies.
The Reuters story is here.
The debt collection industry, where I worked for a while in 2003 and where I have interviewed in the past, has more variable business models, and companies that actually buy debt seem to be creating more problems for consumers.
Reuters is also reporting on a problem of “old mortgages” that are supposed to go away with refinancing but don’t. Some people have received foreclosure notices when they did not even know they had mortgages.
That story is here.
A related problem back in the 1990s had been unqualified assumptions, which could lead to litigation against previous owners who had sold homes, not realizing they were still liable.
Thursday, February 16, 2012
NARCA offers CD media presentation, "Avoiding the Debt Trap: What Young Adults Need to Know"
The National Association of Retail Collection Attorneys, or NARCA, has a CD called “Avoiding the Debt Trap: What Young Adults Need to Know”.
The CD offers a Power Point presentation of about 50 slides, along with some PDF’s explaining all the concepts. The CD has an “exe” file that loads a viewer on a computer that doesn’t have PowerPoint. I watched it on a MacBook with Microsoft Office Mac.
There is am embed of the CD on the main website or NARCA, here.
I picked up the CD (free) at a local church in northern Virginia.
The subject for young adults is important because this population is particularly likely these days to be loaded down with student debt.
Perhaps NARCA and Suze Orman could produce a short film together on this.
Tuesday, February 14, 2012
Maryland Piedmont town has identity theft outbreak
Several media outlets report an epidemic of identity theft on one street in the town of Urbana, MD, near Frederick, MD, a couple miles off of I-270, as in this Gazette story.
There is some suspicion that the thefts are happening in the physical world first, with mail boxes, although someone could have hacked town or county computers.
Station WJLA has a story by Horace Holmes, here. The broadcast story identified the town, but the online story doesn't.
It's pretty hard to believe that the scam could go on much longer. Crooks have opened new accounts for "dopplegangers", but Visa and Master Card have very sophisticated fraud tracing systems, one of them (apparently near Dallas) recently shown in a Nightly News broadcast. Employees are not allowed to have their own cell phones in the facility.
It's pretty hard to believe that the scam could go on much longer. Crooks have opened new accounts for "dopplegangers", but Visa and Master Card have very sophisticated fraud tracing systems, one of them (apparently near Dallas) recently shown in a Nightly News broadcast. Employees are not allowed to have their own cell phones in the facility.
Monday, February 13, 2012
Suze Orman's new "Approved Card" avoids smackdowns, aims to help people build credit scores without credit cards, auto loans or mortgages
Suze Orman, “the personal financial planner for the whole World”, has been advocating use of the “Approved Card”, which is a prepaid debit card, link here. Orman hopes that in time the major credit reporting companies and credit scoring companies (Fair Isaacs FICO, Vantage) will consider the use of the cards (favorably) in calculating a credit score.
Jennifer Tescher, on “Bank Think”, gives a detailed discussion of Orman’s card and ideas, here.
And the Oprah Magazine has an article in the Feb. 2012 issue, here. I have to admit, I need to check out how Oprah is doing with her new channel for my TV blog, and will do so soon.
Suze Orman recently explained her new card on Anderson Cooper's daytime show.
Suze Orman recently explained her new card on Anderson Cooper's daytime show.
I should add, that I have a "normal" Bank of America debit card and have not yet run into any security problems. I do have a maximum daily withdrawal limit from it, for personal security.
Note: There is a discussion of the new concept of "data lockers" on "BillBoushka" site Tuesday Feb. 13.
Suze Orman's book "Women & Money" is reviewed on my Books blog, Feb. 14, 2008. It had been offered on the Oprah Winfrey show that month.
Note: There is a discussion of the new concept of "data lockers" on "BillBoushka" site Tuesday Feb. 13.
Suze Orman's book "Women & Money" is reviewed on my Books blog, Feb. 14, 2008. It had been offered on the Oprah Winfrey show that month.
Saturday, February 11, 2012
Identity security without the fees -- just how far should one go?
Alina Tegund has an important piece in the New York Times, “preventing identity theft without paying th the monthly fees”, link.
She say that you can get the banks to warn you about every debit card withdrawal, and lists a lot of other things to check. And she does recommend shredding of paper. I would add, have a maximum ATM withdrawal or debit card transaction for any 24-hour period. All banks will offer this.
Why go to some much trouble? Shouldn’t the banks be responsible for protecting you? Well, they do, to a great extent (watch it with debit cards). The biggest problem isn’t so much stolen cards as counterfeit ones.
The ethical issue or philosophical one is that the buck stops somewhere, and ultimately it’s still the consumer. Why? You can’t have freedom without it. True, banks may be in a position to protect their customers, but then must other businesses always protect everyone from any form of downstream liability? What would this mean on the Web?
Admittedly, many people, in practice, are much harder to forge than others. Many people, in practice, are not a much risk. It pays to check your accounts online regularly.
Wednesday, February 01, 2012
Debt collectors paying record fines over stretching the rules
The New York Times, in a story by Tara Siegel Bernhard, reports that the FTC has levied the second-largest-ever fine on Asset Acceptance, link (website url) here.
The company, which apparently buys other debt at pennies on the dollar, would make threats to sue consumers (which it cannot follow up) and to goad consumers into making partial payments to wipe out the expiration of limitations.
As noted before, employees in many debt collection agencies face extreme pressures to meet quotas and bend the rules.
Another company paying a big fine is West Asset Management.
Sunday, January 08, 2012
Consumer tip: watch delivery options when buying theater tickets on the web
This is not really an id-security issue, but it is a consumer issue.
On Tuesday, Dec. 27 I bought a ticket for a performance of “Jersey Boys” at the National Theater Jan. 5. I thought the price was about $125, from the National’s website. I checked an option to have a ticket mailed. I later discovered that this convenience had cost an extra $29. Maybe FedEx makes sense close to performance date, but there was time. And the ticket when delivered was exactly the same e-Ticket I had printed out the same day. And the price printed on it was just $66.
I didn’t have any problems at all in early December with “Sister Act” in NYC from Broadway.com, and the total for that show as just $51.50. But Jersey Boys in Washington turned out to be a rip-off. I will say, I haven’t run into anything like this with the Kennedy Center.
Friday, January 06, 2012
Business Insider gives five tips to protect your identity; consider "smart card" technology for credit cards, and "Bill Guard"
Business Insider has a useful post, “5 Minute Tips to Keep Your Identify from Being Hijacked” (by Justine Rivero), and there indeed are five of them.
I don’t do sensitive business on my two-year-old Blackberry (but contract renewal comes soon), but it seems existing numbers in the cache could be stolen.
The smart card technology for credit and especially debit cards sounds like a good idea. No bank has offered it yet to me. I expect to hear from Wells Fargo and Bank of America soon on this.
Placing a daily limit on maximum withdrawals would limit the damage or exposure to carjackings and muggings at ATM’s.
For travel, a secure MiFi card (like Verizon’s) is safer than using public WiFi. I find the card very reliable in 95% of the country. But use of https should also provide protection.
Note the mention of the WPA2 security protocol.
Webroot tweeted this link today, here.
You could consider a service like BillGuard, link here
Wednesday, January 04, 2012
Newsweek: abuses by debt collectors increase, as more debt is sold
Newsweek has the latest tirade against debt collectors, with the online entry here, an article called “America’s abusive debt collectors” and referring outright to America’s “overconsumption binge”.
Abuses by collectors have increased as collection agencies are less able to recover debt from more strapped consumers. People take jobs as debt collectors and are pushed by supervisors to break the law.
The article spends much of its space on debt buyers, who have often been individuals who put their “own skin in the game”. In time they form little companies and hire collectors themselves. Debt is sold several times for even less on the dollar (“tersh” means tertiary, or third time). In better times, hedge funds helped individual debt buyers.
For a couple months in 2003 (before moving back to VA), I worked for a company called RMA near MSP airport in St. Paul MN. The company did not engage in abusive practices and actually held employees to the FDPCA. I drove past the property in June 2011 and it looked like it belonged now to ACB, Associated Credit Bureaus. But I imagine in the era of the Internet collection companies would worry that prospective employees would later rat on them online as “blogger journalists”. Some companies that own debt say they have policies against employees “friending” debtors to spy on them! The Internet could have a big effect on the debt collection world.
Many collection agencies are located in the midwest, where the Central time zone makes calling easier.
Debt buyers sometimes sue debtors. I’m not sure of the legality of the practice.
John G Watts, an attorney in Alabama, has a video on debt buyer lawsuits:
In 2000, I was dinged for $650 by “National Credit Systems” for a twenty year old credit card debt with Chemical Bank (originally $130) which I’m not really sure was valid; it could have fallen through the cracks of a household move from New York to Texas in 1979, though.
Handling a “statute of limitations” on an old debt is tricky; even a partial payment reopens the entire liability.
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