Sunday, October 15, 2006

Consumer responsibilities

Consumers would have some responsibilities for this kind of system to work. A consumer who did not receive expected bills or bank statements for several days (by mail or email) or who could not access his or her accounts online, would be expected to check with the appropriate institution.

The system would need to provide the capability for a USPS Post Office to check a National Change of Address record in a secured manner. A customer who suspected some sort of tampering or error would need to be able to ask a cleared postal employee to check on the NCOA system with an internal USPS application, not open to public access on the Internet. A mainframe application might be preferred for this, as traditional IBM mainframe applications and databases (DB2) may be easier to secure.

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